Refund policy

Because this is food, I can't accept returns once a pouch has left the kitchen. It's a food-safety thing, and I can't resell it. Here's what I do instead:

Damaged, defective, or wrong item. Email me at alex@cascadealpine.net within 30 days with a photo. I'll replace it or refund you, no return needed.

Changed your mind. Email me before your order ships (I ship Monday, Wednesday, and Friday) and I'll cancel it for a full refund. Once it's on its way, I can't pull it back.

Refunds go back to your original payment method, usually within 5 to 10 business days after I approve them.

Opened food isn't returnable.

Questions about an order? Email me at alex@cascadealpine.net and I'll reply within 3 business days. It's a one-person shop, so I read every message myself. — Alex