Shipping policy

Handling time. I pack and ship orders every Monday, Wednesday, and Friday. If your order lands on a ship day I'll usually catch it; otherwise it goes out on the next one, so the longest it sits before leaving is a couple of days.

Carriers. Orders ship primarily via USPS, and occasionally through another carrier if it gets your order to you faster or cheaper.

Transit time. Once it ships, USPS usually takes about 2 to 5 business days depending on where you are. That's an estimate, not a guarantee, since weather and the post office are out of my hands.

Cost. Shipping is calculated at checkout based on weight and destination. Orders over $70 ship free.

Where I ship. Anywhere in the United States. No international shipping right now.

Tracking. You'll get a tracking number by email the moment your order ships.

Lost, delayed, or damaged. Everything's shelf-stable, so damage in transit is rare, but if your order shows up damaged or something's wrong with it, email me at alex@cascadealpine.net within 30 days with a photo and I'll make it right, replacement or refund. If a package is badly delayed or looks lost in tracking, email me and we'll sort it out with USPS.

Address errors. Please double-check your shipping address at checkout. If you catch a mistake, email me before your next ship day and I'll fix it. If a package ships to an address that was entered incorrectly, I can't cover a free reship, but reach out and we'll figure something out.

Multiple boxes. Larger orders sometimes ship in more than one box and may not all arrive the same day. All your tracking numbers will be in your shipping email.

Questions? Email me at alex@cascadealpine.net and I'll reply within 3 business days. — Alex